Privacy policy

At Edaliya, we consider privacy an important part of the service we provide. This Privacy Policy explains how we collect, use and protect your personal information when you browse edaliya.com, place an order, or contact our support team.

Who We Are

Company name: Edaliya
Address: Van Der Hagenstraat 527, 6717 DP Ede, Netherlands
Business registration number: KvK 42152326
Email: support@edaliya.com

Edaliya is the data controller for the personal information described in this policy.

Data We Collect

When you visit or interact with our website, we may collect:

Technical information such as your IP address, browser type, device information and time zone
Information provided during checkout, including your name, email address, phone number, delivery address and payment details
Information you provide when contacting us, including customer service messages and questions

How We Use Your Data

To process, fulfil and deliver your orders (performance of a contract)
To communicate with you and provide customer support (performance of a contract)
To protect the security of our website and prevent fraud (legitimate interests)
To improve and personalise your shopping experience (legitimate interests)
To send you updates or promotional messages, only where you have chosen to receive them (consent)

Sharing Your Data

We only share your information with trusted third parties that help us operate the store:

Payment service providers
Shipping and courier partners
Technical and marketing platforms such as Shopify

We never sell or rent your personal information.

How Long We Keep It

Order and invoice records are kept for as long as tax and accounting rules require. Marketing data is kept until you unsubscribe. Website analytics data is kept for a limited period and then deleted or anonymised.

Cookies

Our website uses cookies to remember your preferences, keep your basket working, improve performance and show content that may be relevant to you. You can block or restrict cookies in your browser settings, though some parts of the website may then stop working properly.

Your Rights

Whether you are in the United Kingdom or the European Union, data protection law gives you the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Request a restriction on how your information is processed, or object to processing
Receive a copy of your information in a portable format
Withdraw your consent at any time, including unsubscribing from marketing emails

To exercise any of these rights, email support@edaliya.com. You also have the right to complain to a supervisory authority: in the United Kingdom the Information Commissioner's Office (ico.org.uk), and in the Netherlands the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Children's Privacy

Edaliya is intended for adult customers. We do not knowingly collect personal information from anyone under 18. If we become aware that we have, we will delete it promptly.

International Data Transfers

Your personal information may be processed or stored outside the United Kingdom or the European Economic Area, for example by payment processors or technology providers. Where that happens, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

Data Security

We apply appropriate technical and organisational measures to protect your personal information, and our checkout runs over an encrypted connection.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page.

Contact Us

Questions about this policy? Email support@edaliya.com or use our contact form. We reply within 12 hours.