Refund policy

At Edaliya, we want you to feel confident about every item you order. If something is not quite right, we aim to make the return process simple, fair, and easy to understand.

Return Eligibility

You may request a return within 60 days of receiving your order.
Items must remain unused, unworn, and in their original condition.
All original packaging, tags, and accessories must be included with the return.
Items that do not meet these requirements cannot be accepted for return.

Cancelling Your Purchase

Under UK consumer law you also have 14 days from the day you receive your order to cancel it for any reason, and a further 14 days to send the items back. This is a legal minimum; our own 60-day return window above is longer and applies to most situations. For questions about withdrawing or cancelling a purchase, please get in touch through our contact page.

Faulty or Incorrect Items

If an item arrives faulty, damaged, or is not what you ordered, email support@edaliya.com with your order number and a photo. We will cover the return postage and send you a replacement or a full refund, whichever you prefer. This does not affect your rights under the Consumer Rights Act 2015.

How to Start a Return

To request a return, please contact us at support@edaliya.com.
Provide your order number along with a brief explanation of why you would like to return the item.
Our support team will then send you the return address and the next steps. Please do not send anything back before you have received those instructions.

Return Shipping

Customers are responsible for the cost of return shipping, except where an item is faulty, damaged on arrival, or not what you ordered — in those cases we cover it.
We strongly recommend choosing a shipping service that provides tracking.
Edaliya cannot be held responsible for items that are lost while being returned.

Exchanges

If you prefer to exchange your item for another size or style, you can request an exchange.
Please email support@edaliya.com before returning the item so our team can assist you with the process.

Refund Processing

After your return has been received and inspected, we will process your refund within 7 business days.
The refund will be sent back to the original payment method used for your purchase.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

No Restocking Fees

There are no restocking fees for returned items. Once your return has been approved, you will receive a refund for the price of the returned item.

Need Help

If you have any questions regarding a return, refund, or exchange, our support team is happy to assist you. We reply within 12 hours.
You can reach us anytime at support@edaliya.com, or through our contact page.